FREQUENTLY ASKED QUESTIONS
Q: How does work your technical support?
A: The service of technical support works 24 hour per day and 7 days in a week. You can address all questions and problems to our technical support by e-mail, firstname.lastname@example.org
Q:How can I get the information about server where I am?
A: From our technical support ? please contact them by Email (email@example.com)
Q: What kind of operating systems do you use on your servers?
Redhat Enterprise Linux / Fedora / Debian / FreeBSD, Windows 2003 Server Web Edition.
Q: Where are your servers based?
A: Our servers are based in 3 datacenters, which are located in Hong Kong, USA, Shanghai, UK.
VIRTUAL HOSTING / QUESTIONS ABOUT CONTROL PANEL
Q: How can I access to Control Panel?
A: Each server has their own Control Panel, to get access to it you should know the number of your server. If you have any questions, please feel free to contact our technical support (firstname.lastname@example.org)
Q: How can I see the demo version of Control Panel?
QUESTIONS ABOUT DNS
Q: Which nameservers should I use?
A: It depends on number of your server, for example: primary: do1.hkti.net secondary: do2.hkti.net
Q: DNS chapter. How can I work with DNS zone?
In Control Panel choose the menu domain, then choose menu DNS. There are three types of entries: A, MX, NS
The entry A will transform the name of domain to IP address. For example: # name type translation mydomain.com 126.96.36.199
For normal work of site usually You should make only two entries:
mydomain.com A 188.8.131.52
www.mydomain.com A 184.108.40.206
In order to get all your mail to your mailserver, MX entry has already created by default.
For usage of your nameservers You should use the entry NS.
If You do not want to use as your nameservers our standard nameservers, but You want to use, for example: ns0.mydomain.com, ns1.mydomain.com nameservers, then You should add the following entries:
ns0.mydomain.com A 220.127.116.11
ns1.mydomain.com A 18.104.22.168
mydomain.com NS ns0.mydomain.com
mydomain.com NS ns1.mydomain.com
Please pay attention to IP addresses ns0.mydomain.com, ns1.mydomain.com, that should coincide with IP addresses of your standard nameservers.
Q: What types of payment do you accept?
A: We accept the payments by credit card (Visa, Mastercard), Webmoney and also direct bank transfers.